Privacy Policy

Shangrila Jungle Resort is committed to protecting the privacy of its customers. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website or use our services.

Information We Collect

– Personal Information: We may collect your name, address, email address, phone number, and other contact details when you make a reservation or use our services.

– Payment Information: We collect payment information such as credit card details to process transactions.
– Usage Information: We may collect information about your interactions with our website, including IP address, browser type, and pages visited.

How We Use Your Information

– To provide and personalize our services to you.
– To process reservations, payments, and fulfill requests.
– To communicate with you about your reservations, promotions, and updates.
– To improve our website, services, and customer experience.

Information Sharing:

We may share your information with trusted third parties, such as payment processors and service providers, to facilitate our services.
We may disclose your information when required by law or to protect our rights.

Data Security:

-We employ security measures to protect your information from unauthorized access, disclosure, alteration, or destruction.

Your Choices:

– You may opt out of receiving promotional communications from us by contacting us or using the unsubscribe link in our emails.
– You can review and update your personal information by contacting us.

Changes to This Policy

– We may update this Privacy Policy from time to time. Any changes will be posted on our website.

Cancellation Policy

Cancellation by Customer

– We have no refund policy. Once the booking is made guest will not get a refund.

– No-shows and early departures will be charged 100% of the booking amount.

Cancellation by Hotel

– In the event of unforeseen circumstances or issues with the reservation, the hotel reserves the right to cancel the booking and provide a full refund.
– Refunds will be issued to the original payment method.

Refund Policy

Refunds for Cancellations

– Refunds for cancellations will be processed according to our cancellation policy.

Refunds for Service Issues

– If you encounter any issues with our services, please contact us for assistance.

– Refunds for service issues will be evaluated on a case-by-case basis and may be subject to investigation.

Refunds for Unauthorized Charges

– If you notice any unauthorized charges on your credit card statement, please notify us immediately for investigation and resolution.

– Refunds for unauthorized charges will be processed promptly upon verification.